Help Center
Find answers to common questions about SShubbd.
Account & Registration
How do I create an account?
Click "Sign up" in the header. Enter your name, email, and password. You can also sign up with Google. Verification happens instantly.
Can I delete my account?
Yes. Go to Dashboard → Profile → Delete Account. Your data will be removed within 48 hours. Active orders must be completed first.
I forgot my password — what now?
Click "Forgot password" on the login page. Enter your email and we will send a reset link. Links expire after 1 hour.
How do I update my profile?
Log in and visit Dashboard → Profile. You can update your name, avatar, phone number, and notification preferences.
Payments & Pricing
What payment methods do you accept?
We currently accept bKash, Nagad, and Rocket. Card payments and digital wallets will be added in a future update.
How do I pay with bKash?
Select bKash at checkout. You will see the merchant number. Send payment via bKash, then enter your transaction ID (TrxID) to confirm.
Is my payment information secure?
Yes. All transactions use encrypted channels. We do not store your bKash/Nagad PIN or full account credentials on our servers.
Why was I charged more than the listed price?
Some mobile financial services charge a small transaction fee (usually 1-2%). The listed price is the product price only.
Orders & Downloads
How do I download my purchase?
After purchase, go to Dashboard → Purchases. Each item has a download button. You can download as many times as you need.
My download link expired — what do I do?
Download links are available indefinitely from your dashboard. If a specific link expires, refresh the page and try again.
Can I access my purchases on multiple devices?
Yes. Log into your SShubbd account on any device and visit Dashboard → Purchases. All your items are synced.
How long do I have access to my purchases?
Forever. Your purchases remain in your dashboard indefinitely unless you delete your account.
I bought a product but it shows "Processing" — is that normal?
Most orders complete instantly. If your order is stuck on "Processing" for more than 5 minutes, contact support with your order ID.
Selling on SShubbd
How do I become a seller?
Create an account, then sign up as a seller from the Sellers page or Dashboard. Your application is reviewed within 24-48 hours.
What can I sell on SShubbd?
Digital products only: e-books, PDFs, courses, templates, software, APK files, coupons, and digital assets. Physical products are not supported.
How do I get paid?
Payouts are processed via bKash. You can withdraw your earnings anytime from the seller dashboard. Minimum withdrawal is ৳500.
What commission does SShubbd charge?
We take a 15% commission on each sale. This covers payment processing, hosting, and customer support. No monthly fees or listing charges.
Can I offer discounts?
Yes. You can set an original price and a sale price on each product. The discount badge is shown automatically on the listing.
Law Library
Is the law library free?
Yes. All acts and laws in the library are free to read online. PDF downloads may require a nominal fee for formatting and compilation.
How are the laws sourced?
Acts are sourced from bdlaws.minlaw.gov.bd, the official Bangladesh government legislation portal. We format them for better reading online.
Can I download the full act as PDF?
Yes. Each act page has a "Download PDF" button. The PDF includes the full text with section headings and table of contents.
Still need help? Contact support— we typically respond within 24 hours.